Orange Veterinary Hospital is an established, modern and progressive 12 vet mixed animal practice offering a diverse range of medical and surgical services in Central West NSW. We are seeking a receptionist to join our amazing Customer Care team.

About the Role:

This is not a standard reception or admin role. Our veterinary receptionists are the heartbeat of the hospital. On any given day, you may be answering a busy phone line, welcoming an excited new puppy and its family, calmly supporting a distressed or grieving pet owner, and helping reduce stress in a full waiting room — often all at the same time. This role requires exceptional multitasking, emotional intelligence, empathy and resilience, along with the ability to think strategically about hospital flow, time management and use of resources.

Job duties include:

• Greeting clients and patients as they arrive
• Addressing phone and email enquiries from clients
• Appointment scheduling for consults, follow up visits and procedures.
• Handling of cash and Eftpos transactions
• Keeping the public areas, reception and consult areas neat and tidy
• Helping unpack and store stock deliveries
• General administration and support duties as required

Our Ideal Candidate:

The ideal candidate should have:

• A passion for people and animals
• Excellent communication, telephone and customer service skills
• High emotional intelligence, with compassion and empathy
• Excellent time management skills and the ability to multitask
• Problem solving skills and proactiveness
• Ability to work independently and as part of a team
• Strong work ethic

What’s included

Salary is dependent on experience but is above award.

Full time is preferable, although for the right applicant we would consider permanent part-time or casual.

Morning tea and lunch are provided daily for our staff as part of our commitment to offering a great place to work and a proactive healthy work team.

Training will be fully provided on commencement and uniforms are provided.

About us

The Orange Veterinary Hospital team is a great group of people who enjoy a busy work environment and also regular team social outings. We enjoy close working relationships and supporting one another both on a professional and personal level.

The issue of Mental Health and being proactive in managing this within our industry is important to us. A well-managed work life balance is a priority.

Our team is continually committed to further skill and personal development to ensure our clients and patients receive the best care possible.

Our mission statement is: “To Strive for excellence in Veterinary Medicine and Surgery; to provide compassionate quality care for our patients and to maintain an open, supportive and informative relationship with our clients and staff”.

For more practice information go to our website (www.orangevet.com.au), visit our YouTube channel or our Facebook page to learn more about our fantastic team and facilities.

About Orange

Orange is a prosperous major regional city in the Central Tablelands of NSW with a population of approximately 45,000 people. We are a comfortable 3.5-hour drive from Sydney or Canberra.

Orange offers excellent public and private school education, University (Charles Sturt University) and TAFE. Childcare in Orange is affordable and well provided for and includes family day care, modern long day care centres and preschools.

In addition, Orange has a Level 5 hospital and supports a wide range of specialist medical referral services.
Our community sporting facilities are first class and include a new aquatic centre, excellent sporting grounds and indoor facilities. We have a mixture of clubs including swimming, athletics, cricket, rugby, triathlon, mountain biking, cycling, netball and basketball.

Orange has a growing reputation as a tourism destination, based on its growing wine industry, casual to fine dining and boutique shopping experiences on offer. Regular food and wine festivals are enjoyed throughout the year. Great coffee, cafes and night life makes Orange a great city to live and work in.

How to apply

If you believe you are the person we are looking for, please forward your application/cover letter together with your resume to Rosie Heather, rosie.heather@orangevet.com.au

If you’re excited about joining a supportive, friendly team in a vibrant community, we’d love to hear from you!

We’re always keen to connect with passionate professionals who share our commitment to exceptional veterinary care and client service. Whether you’re a vet, nurse, or support team member, we welcome expressions of interest from those who are enthusiastic about joining a friendly, community-focused practice.

If Orange Vet Hospital sounds like the kind of place you’d like to be a part of, feel free to send us your CV and a brief introduction using the contact information below. We’ll keep your details on file and reach out should a suitable opportunity arise.

Rosie Rowse
Practice Manager, Orange Veterinary Hospital
57 Molong Rd, Orange NSW 2800
P: (02) 6361 8388
E: rosie.heather@orangevet.com.au